Refund and Returns Policy

Returns and Exchanges

At Halcyon Soul we want you to be delighted every time you shop with us. Occasionally though, we know you may wish to change your mind.

If you need to return an unused item you can do so within 28 days after delivery, for an exchange or refund as required. The one exception to this is if the item has personalisation added.

We will refund the monetary value of the items returned to us, at the price you purchased for. We do not refund delivery costs on returned items.

The goods must be returned in the same condition as received and with all packaging.

Halcyon Soul reserves the rights to refuse a refund or exchange if the goods returned are deemed to have been damaged, or tampered with. This does not affect your statutory rights.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Return Address

Halcyon Soul
17 Holcot Lane
Sywell
Northamptonshire
NN6 0BE

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Need help?

Contact us at hello@halcyonsoul.co.uk for questions related to refunds and returns.

Buy 2 candles get 10% off both Buy 3 candles get 15% off Free standard delivery available
Buy 2 candles get 10% off both Buy 3 candles get 15% off Free standard delivery available

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