ORDER PROCESSING:

Please allow 1 business day to process your order. We prepare and dispatch orders as quickly as we possibly can. Expect an email once we have sent your order to let you know your order is on the way to your, or your recipient. Your tracking number will be added to your order once shipped.

FLAT RATE SHIPPING

Orders are shipped within 1 working day and are sent using Royal Mail. Standard UK delivery is sent Tracked 48. Currently we offer free shipping for this method. Please allow 2-3 working days for delivery.

You may wish to upgrade your package to a next working day delivery. If you do this we will send your item(s) Tracked 24 service. There is a fee of £3.95 for this upgrade. We cannot guarantee these delivery times and are to only be used as an estimate.

On each product page on this website you will see a delivery timeframe estimate.

We do not ship outside of the United Kingdom at this time.

REFUNDS, RETURNS AND EXCHANGES

To view our policy for refunds, returns and exchanges, please click here.

DAMAGES

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@trulymade.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at hello@trulymade.co.uk